Q: Can you help me in a medical emergency?

A: YES. Dr. Pelletier makes himself available 24/7 for ocular emergencies. Please call the office at (207) 363-7555 and you will be directed either by a staff member or our after-hours recording on what to do in an emergency.

Immediate medical attention is necessary for the following:

  • Eye trauma
  • Foreign bodies in the eye
  • Sudden vision loss
  • Flashes or floaters that persist
  • Eye pain
Q: How many doctors do you have on staff?

A: Dr. Pelletier’s chooses to be the solo practitioner at York Family Eyecare, to keep the practice as personalized as possible.

The doctor has plenty of excellent staff to support him during your visit. We think you will love our unique approach, and the thorough care and genuine doctor-patient connections that it enables us to provide.

Q: I’m confused by the different types of eye doctors. Who do I need?

A: Typical eyecare patients are best served by an optometrist, which is Dr. Pelletier’s designation. His discipline is considered to be part of a patient’s primary-care plan.

If you develop more complex medical issues with your eyes, Dr. P. is excellent at diagnosing them. He is very proactive in making the appropriate referral to a specialist whenever it becomes necessary. To provide continuity of care, he remains your primary-care eye doctor during and after a referral.

Having patients seen by the most appropriate type of provider is beneficial to everyone in the healthcare system—especially patients. Seeing a specialist when it is not medically necessary actually “overloads the system,” making it more difficult for those with more complex medical needs to be seen by a specialist.

Q: How do you handle patient confidentiality?

A:  York Family Eyecare has always taken patient privacy very seriously. We understand the importance of having your private personal information thoroughly protected.

The good news is that provisions for protection of your patient privacy are now federal law, thanks to the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We work hard to uphold this law in our practice.

If you would like a copy of the HIPAA statement, or if you have any questions or concerns about your patient confidentiality at York Family Eyecare, please let us know.

Q: Can you treat my whole family?

A: YES, we are a family practice that is designed to work with all ages, from newborns to geriatric patients. Dr. Pelletier has a wonderful rapport with every patient he sees.

Q: How long will it take me to get an appointment?

We always try to provide same-day appointments when they are requested. Otherwise, we are generally able to have you seen within a week.

You are welcome to come visit our in-house optical boutique without an appointment, during regular business hours.

Q: Will an eye exam be covered by my insurance?

A: Insurance benefits for routine and preventive exams vary from plan to plan. While it is the patient’s responsibility to be familiar with their coverage prior to their appointment, we can help. Please let us know if you would like for us to contact your insurance company to verify your benefits coverage prior to services being rendered.

Q: Which insurance plans do you accept?

We participate in most HMO, PPO, and traditional insurance plans. Please check with your plan prior to your visit, to see if York Family Eyecare is listed as a provider.

We also offer competitive fees for those patients without insurance. We pride ourselves on taking excellent care of our patients, and will go the extra mile to see that they receive proper care.

We are unfortunately not able to accept VSP or EyeMed. However, our patients on these plans can submit receipts to the insurance provider for reimbursement.

Please contact us to discuss your options, and to ask any questions you may have.

Q: May I walk in if I need help with my glasses?

A: Yes, please come in anytime during our regular business hours if you need an adjustment, a repair, or cleaning of your glasses. Our opticians love to help out, and to make sure your glasses are working, feeling, and fitting you well.

Q: Do I need to be a practice patient to shop at Our Boutique?

A: No, we have plenty of people who bring in their eyewear prescription to be filled at our wonderful optical boutique. Folks love our huge selection of frames, our elegant-but-relaxed boutique space, and the careful attention they receive from our opticians.

Make an appointment or walk-in to meet with our opticians at your convenience. They are happy to make some personalized suggestions for you. Feel free to bring a loved one or a friend along, to help you decide. Finding the perfect eyewear is a fun process at Our Boutique!

Q: What is your warranty policy on eyeglass lenses and frames?

A: York Family Eyecare guarantees all lenses and frames for one full year from date of purchase.

You deserve nothing less than total satisfaction, and we always go the extra mile to make sure you are delighted with your purchases.

Certain issues can pop up as part of the fitting and customizing processes. Please let us know about them, so they can be addressed and corrected immediately. We will always work with you at no cost until you are 100 percent satisfied with your new eyewear.

Q: What types of eyewear do you offer?

A: We are proud to carry the largest selection of eyeglass frames in southern Maine, at all price points. Styles range from traditional to contemporary, to suit all of our patients’ style preferences. We also carry a large selection of children’s eyeglasses and sunglasses.

We also offer readers, sunglasses, sports eyewear, and safety glasses. If there is an item that we don’t have in stock, just let us know, and we would be happy to order it for you.

Whatever your budget, we have plenty of frames to show you.

And remember: we provide the ongoing local support and service for your eyewear investments that makes purchasing from York Family Eyecare a very wise choice.